FAQ

Where is the club located?

Union Transfer is located at 1026 Spring Garden Street, Philadelphia, PA 19123. For directions, click here.

How can I get tickets to a Union Transfer show?

You can purchase tickets for Union Transfer shows online by clicking the TICKETS icon on any show page on our site to be taken to the Etix site.

You can also purchase tickets for all Union Transfer shows with NO SERVICE FEES at our box office (1026 Spring Garden Street) – open Friday and Saturday from 12pm-6pm, and on every evening Union Transfer has a show, from 5pm – close. We accept both cash and credit (no fees for either). If tickets do not sell out in advance, they will be sold at the door on the night of the show. This information is updated in real time on our website, but if you’re unsure, always feel free to call Union Transfer at 215-232-2100 to inquire.

In addition to the Union Transfer box office, tickets are also available with NO SERVICE FEES six days a week, at Philadelphia’s finest independent record store, Long In The Tooth (2027 Sansom Street). Open from Tuesday – Saturday 12pm-7pm and Sunday 12pm-6pm. Tickets purchased at LITT are CARD ONLY. Ask to use the Ticket Robot!

I Can No Longer Attend A Show,  Can I Request A Refund?

Unfortunately not. All sales are final. However you can sell or transfer your tickets to someone else. There are several sites and services that help facilitate this. We recommend : VIVID SEATS

Please note, WILL CALL tickets can NOT be transferred. WILL CALL orders typically have a $2 fee and require that the name of the order matches your photo ID at pickup. We encourage as many folks to rely on print at home or mobile tickets for this reason.

If a show is canceled, where do I get a refund?

If a show is canceled, refunds will be made available at point of purchase. For 99% of ticket holders. This means we will just automatically refund your purchase to the credit card you used. If you purchased a ticket in cash at our box office, you can bring that ticket to our box office for the exchange (see hours above).

Do you sell gift cards?

Absolutely. The world famous Union Transfer Gift Card™ is available exclusively at our box office, in any denomination you like. They’re good for ticket purchases to any upcoming Union Transfer show at said box office (assuming the show isn’t already sold out, natch). Real easy!

Is there re-entry?

Nope. Once you’re in, you’re in, so plan accordingly. There is an outdoor smoking area for those of you who are 21+ and choose to ignore the overwhelming scientific evidence that it’s probably not the healthiest decision.

Does Union Transfer have disabled seating?

The main venue floor, lobby bars and restrooms are all fully accessible. There are no designated disabled seats, but we will accommodate to the best of our ability. Please email [email protected] to make arrangements prior to the show.

For any guest with a disability who purchases a ticket for a show and who will attend the show with the guest’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket and a chair will be provided for seating next to the guest. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest’s ticket and should be made by emailing Union Transfer directly at [email protected] 

What are my payment options in the venue?

We accept most forms of payment. Cash is king, but we also accept American Express, MasterCard and Visa. We have an ATM on-site at the venue. If tickets do not sell out in advance, they will be sold at the door on the night of the show.

How old do I have to be to get into the club?

Union Transfer is, in almost all cases, an all ages venue. But please check the show description to verify age limits for individual shows. Security is present at every show to verify your age.

I’ve never been to Union Transfer before, do I get a seat or is it general admission?

Union Transfer is a general admission venue and mostly standing room only. However, we do have LIMITED seating upstairs in our showroom balcony. Please note, all seating is first come first served.

My friend and I just started a band, how can I get us a show booked at Union Transfer?

To be honest. We have never ever once booked a band from a demo. Instead we like to see / har from bands who have played some smaller shows around time. If you feel like you are the singular exception you can still send a demo to :1026 Spring Garden St / Philadelphia, PA 19123. Please list a show history (including where, when, ticket price and what they drew—be as specific as possible). Please allow four to six weeks before following up with an e-mail. Of course, buying Sean Agnew fancy scuba gear is also a good place to start.

Can you tell me exactly what time every band will take the stage, how long they will play for and what time the show will end? I am a person who needs to know well in advance what I’m doing with every second of my life.

In short, not really. For those of you who have never been to a live music event, here are some pretty good Life Pro Tips for estimating times from your pals here at UT, seasoned show veterans: We always list the door time (i.e. when we’ll open the front door) and start time (i.e. when the first band will start playing) on our website and on your ticket itself. The length of an artist’s set length can vary. On average (again, this is an average) each opening band is allotted 45 minutes. Look at the show listing on this website to determine how many bands are playing the show (we promise, we list all the bands, in correct order on our website, Facebook, etc.), and using the preceding information, you should be able to estimate about what time each band is playing. The band on top of the website listing will be the band playing last. Please keep in mind that our professional team of engineers does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Enjoy yourself!

Do you serve alcohol?

You betcha! We have 3 full bars – one in the lobby and two in the main venue area. Each has several draft and bottled beer from micro and macro breweries plus a full liquor selection. We also have plenty of H20 and soft drinks at our concessions stand.

Do you serve cheese fries at your venue?

No, but we have some small snacks at our concessions stand!

I have a blog. Do I count as “Press”?

Maybe, but don’t ask us. Union Transfer doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.

Can I get in for free?

Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you were on any of the Phillies, 76ers, Flyers, or Eagles championship rosters.

Can you give me the contact of someone at the label / can you deliver a band a message from me?

Unfortunately, we cannot give out that information, but Google and liner notes can probably help. You’ll be surprised what you can find on the Internet.

Can I bring my camera?

Unless an artist requests otherwise, regular digital point & shoot cameras and smartphones are generally fine but absolutely no SLR, detachable lens, or professional type cameras or video recording devices are allowed without prior permission from the venue and band. Keep in mind that even if cameras are permitted, NO FLASHES ARE ALLOWED. Oh yeah, if you are good at taking pictures, please send us copies! We like that lots!

Do you have a coat check?

Yes, we have a coat check, but Union Transfer encourages you to dress scandalously in the winter months. When in doubt, remember that it’s fashion before comfort.

Puis-je fumer dans le club?

Sorry, there is no smoking in Union Transfer (this means you too, vapers). However, there is a space outside the front door where you can do so if you so please.

Where do I park?

Union Transfer has a secure and private parking facility directly behind the building (between 10th & 11th Sts, Nectarine to Buttonwood Sts). The lot is available starting at 6pm and will be monitored by security until 1/2 hour after the show. Please beware of other parking lots and attendants purporting to work for Union Transfer. The only official Union Transfer lot is the one directly behind the venue. Parking is $15 and can be paid at the lot entrance.

Do you rent your rooms for private events?

Of course! Nuestra casa es su casa. We like to party. Please visit here for more information.

Other Union Transfer Rules and FAQs:

– No fliers, stickers, handbills please.
– If you lose an item at a show, please call 215-232-2100 during open box office hours. (N.B. We cannot service lost items via email.)
– All shows are general admission.
– All bags will be searched.
– No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
– You must show proof of age by government-issued photo ID and obtain a wristband to be served at the bar.

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